Terms and Conditions | Casa Libelula

It is the responsibility of the guest making the booking to read and understand the following terms and conditions and to ensure that all other guests are also aware of and adhere to these terms.

If you have any questions regarding these policies, please contact us to discuss prior to booking.

Check-in time is after 3:00 PM and Check-out time is by 10:00 AM

KRAIN Rentals +506 2654-4010

If there are any issues, breaks or malfunctions let us know as soon as possible so that we may address the issue during your stay.
Bed linens and towels are provided.
For your added convenience, we start you off with coffee, tea, sugar, salt & pepper, cooking spray and a basic supply of foil, paper towels, toilet tissue, hand soap, dish/dishwasher soap, laundry and fabric softener and cleaning supplies. You are responsible for any additional requirements during your stay. (There is a drip coffee maker in the house.)
Housekeeping is not included during your stay. Arrangements may be made in advance for an additional charge.

Travel Documents and Insurance

Additional Information for travelers from outside Costa Rica

Documentation Requirements
Non-residents of Costa Rica are encouraged to obtain out of country health coverage.
Non-residents of Costa Rica will require travel documents such as passports, proof of return airline ticket and the destination address as a minimum. Entry into Costa Rica could be denied without the appropriate travel documents. Please check for current requirements regarding travel to Costa Rica and your home country.
Although we do not sell insurance, we highly recommend the purchase of trip cancellation insurance and travel health insurance for any travel. Please contact your insurance provider.

Payments and Cancellation Policy

A payment equal to 100% of the total rent amount is required to secure the reservation.

We will send you a confirmation by email when your booking is received.

Cancellations are accepted up to 30 days before arrival date. Guests who cancel at least 60 days before check-in will get back 100% of the amount they've paid. If a guest cancels between 30 and 60 days before check-in, they will get back 50% of the deposit. Within 30 days, full payment is required and there is no refund. Reservations are not transferable.

All cancellations must be confirmed with an email to KRAIN Rentals.

VacationRentals@KrainCostaRica.com

Terms and Conditions of Occupancy

The primary guest making the booking must be at least 25 years of age to rent Casa Libelula. We require the full name of those staying at the house overnight and we also require vehicle information for any vehicles parking on the premises.

Please note that there are restrictions on the number of guests and vehicles allowed on the property.

1. Security/Damage Deposit At Check-In

Guest will sign a $500 credit card authorization form at check-in to be used as a damage deposit. Guest understands that his or her signature on the credit card authorization form will serve as authorization to charge the Guest’s credit card for additional costs incurred to repair, replace, or deep clean items missing or damaged during Guest’s stay. If damages exceed the damage deposit amount, Guest shall pay for the additional damages using the same credit card. Any identified damages or missing items will be communicated to Guest prior to the charge. Guest agrees to the following replacement costs for specific items: lost keys, alarm fobs, or remote controls $100; beach/pool towels $30; and bath towels $25. Where no missing items or damage has been incurred, the credit card authorization form will be destroyed and/or returned to Guest.

2. Payments and Cancellations.

A payment equal to 100% of the total rent amount is required to secure the reservation.

Bookings canceled at least 60 days before the start of stay will receive 100% refund.

Bookings canceled at least 30 days before the start of stay will receive a 50% a refund.

KRAIN recommends purchasing inexpensive travel insurance in case of last-minute cancellations.

3. Smoking & Pets.

Smoking is NEVER allowed inside the Property. Smoking is allowed outside the home only if authorized by KRAIN in writing. Pets are not permitted unless authorized by KRAIN in writing and pursuant to an additional security deposit.

4. Check-Ins.

Standard check-in time is at 3:00 PM. If the Guest arrives earlier and the Property has been cleaned and inspected, KRAIN will release it immediately. If the Guest arrives early and the Property is still in the process of being cleaned, KRAIN will allow the Guest limited access to put belongings in the Property and/or groceries in the refrigerator. If the Guest arrives after 5:00 PM, the Guest must contact KRAIN in advance to make arrangements to pick up keys. Guided check-ins after 5:00 PM will be subject to a $20 cash fee. Guided check-ins after 9:00 PM will be subject to a $40 cash fee. In some instances, KRAIN can leave the keys in a lock box at the home and avoid late check-in fees. However, some properties require a guided check-in due to location.

5. Check-Outs.

Standard check-out time is at 10:00 AM. A later check-out time can be negotiated with KRAIN subject to the Property's availability. A $50/hour fee may be charged for each hour past the required check-out time unless previously arranged with KRAIN. If the Guest expects to check-out before 8:00 AM, Guest will drop off all keys and alarm fobs at KRAIN’s office in the outside drop-box, or will follow check-out indications arranged with KRAIN. Unreturned keys or alarm fobs are subject to a $100 fee.

6. Housekeeping.

The cleaning fee charged prior to arrival and attached to the rent grand total, covers check-in and check-out service only. Additional housekeeping service during the stay is also included Monday to Saturday.

7. No Rebates or Refunds for Malfunctions.

KRAIN will make every effort to ensure the Property is maintained to the highest standards, and every effort will be made to conduct repairs as quickly as possible. Still, malfunctions can happen, and there are no automatic rebates or refunds issued for any malfunctions or service requests for air conditioners, televisions, hot tubs, pools, appliances, elevators, etc. In addition, no refunds will be given due to area power blackouts, water shortages, flooding, or construction at nearby properties.

8. Sleeping Capacity and Disturbances.

Guests and all other occupants will be required to vacate the premises and forfeit the rental fee and security deposit for any of the following: (1) occupancy exceeding either the number of persons disclosed by the renter or the sleeping capacity stated on the reservation confirmation; (2) using the premises for any illegal activity; (3) causing damage to the Property or to any of the neighboring properties; (4) smoking or unauthorized pets inside the Property; (5) removal of furniture from inside the Property or use of furniture for any purpose other than its intended use inside the Property; or (6) any other act with substantially interferes with neighbors’ use and right to quiet enjoyment of their property.

9. Owner and KRAIN Not Responsible.

The Owner of the Property and KRAIN are NOT responsible or liable for lost, stolen, or damaged items in or outside the Property. A safe will be provided within the Property, and KRAIN recommends that the Guest and occupants put all valuables in the safe. The Owner and KRAIN are not liable for any inconvenience or damages arising from (1) any temporary defects or stoppage in the supply of water, gas, electricity or plumbing or (2) weather conditions, natural disasters, or any other acts of nature.

10. Terraces, Pool, Beach & Patios.

Guest hereby acknowledges that he/she is fully aware that the terrace, beach, pool, and surrounding patio can be dangerous, that the floors and stairs inside and outside of the Property can be slippery when wet, and that injury on the Property may occur. With full knowledge of these facts, the Guest accepts and assumes ALL risks involved in or related to the use of the terrace, beach, pool, patio, stairways, and all outdoor and indoor areas.

11. No Liability.

The Guest, on behalf of himself/herself, and on behalf of his or her heirs, assignors, or executors, fully releases and discharges the Owner and KRAIN from any and all claims, demands, liability, or causes of action related to any injury whatsoever to persons or to property as a result of, relating to, or in connection with the occupancy of the Property. Guest hereby agrees to hold the Owner and KRAIN harmless against any claim or suit arising therefrom. In the event that an action, demand, or claim is brought against the Owner or KRAIN, and a court of competent jurisdiction rules in favor of the Owner and/or KRAIN, Guest shall pay Owner and KRAIN for all reasonable attorneys’ fees and costs spent associated with the action or claim.

12. Fireworks

Absolutely no fireworks or outdoor fires are permitted on the premises.

13. Additional Notes

1. In case of personal injury, emergency, or fire call 911 on house phone (if available). The address of Casa Libelula is:

Guanacaste, Santa Cruz, Playa Langosta, del hotel Tamarindo Occidental 250 metros norte casa a mano izquierda.

2. The onsite staff will remove all garbage from the garbage bins and place at the roadside as required. Please also place the recycling in the same bin.

3. Report all maintenance issues promptly. Just as might happen at your own well-maintained home, mechanical failures, disruption of services and other breakdowns can occur. Every effort will be made to correct the situation; however, no refunds or rate adjustments will be made for mechanical and service failures that are beyond our control. Report any damage or breakage upon occurrence so the matter can be settled before departure. Damages found by inspection crews upon departure will be billed and full payment for repairs will be collected via credit card.

4. If bedding and or towels are stained, please do not attempt to clean, this may set the stain. Please let us know as soon as possible and definitely before your departure.

5. Locked owners' closets are not included in your rental. (If found unlocked, please refrain from taking out additional items or supplies.)

6. During your stay there will be daily maintenance work done on the outside of the home such as mowing, trimming, and pool maintenance.

We understand that you are on vacation and realize that the above may seem strict, but many of these policies are meant to ensure safe enjoyment for yourself and your guests, but also to reduce wear and tear on the home and ensure the quiet enjoyment of neighbours.

Failure to comply with any of the above or for any reason determined by KRAIN Rentals, will result in you and your guests immediately vacating the vacation home. If you are requested to vacate before your scheduled departure date as a result of not complying with the Terms and Conditions of Occupancy, you are not entitled to any refunds.

Casa Libelula is privately owned by a Homeowner and managed by KRAIN Rentals, if you have any questions or want to book a return visit please contact +506 2654-4010 or email VacationRentals@KrainCostaRica.com. If you booked with an online travel agency, we suggest contacting us directly to book your return visit to save on the additional booking fees that you may have had to pay.